Tag Archives: Akoha

Keep them Engaged Through Leadership

Posted on25. Jul, 2008 by Paul Marshall.

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OK, I think this is the last post in this “Delightful” mini-series so a quick recap is in order. First I posted about the importance of Delighting your way to Success and how critical it is to improve upon the customer experience every time you deal with them. I gave some recommendations for implementation in [...]

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Follow Up to "Delight" Post

Posted on21. Jul, 2008 by Paul Marshall.

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More and more you are starting to see super exciting roles for “Community Manager’s” at exciting young tech companies. In most cases I view these roles as the Chief Delightment Officer at a company who engages with, support and befriends the community and makes the product, brand and company real to users. As my prior [...]

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