Paul Marshall

Lesson #2 – Sales Reps – The Changing of the Guard

Posted on09. Jan, 2010 by Paul Marshall.

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My thoughts on Sales Staffing has less to do with anything in the book and more to do with my experience. Interested in your comments, thoughts, experiences as it relates to Sales staff. Like many functional areas in your business as your market matures and as you are crossing the chasm the skillsets of your [...]

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Keep them Engaged Through Leadership

Posted on25. Jul, 2008 by Paul Marshall.

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OK, I think this is the last post in this “Delightful” mini-series so a quick recap is in order. First I posted about the importance of Delighting your way to Success and how critical it is to improve upon the customer experience every time you deal with them. I gave some recommendations for implementation in [...]

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Hiring Engaged Employees

Posted on22. Jul, 2008 by Paul Marshall.

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My last few posts have presented my thoughts on the critical need to delight your customers at all times and have discussed some of the how’s around that from the perspective of the types of roles you will require and some recommendations around the types of action plans you can implement. There is one major [...]