Keep them Engaged Through Leadership

OK, I think this is the last post in this “Delightful” mini-series so a quick recap is in order. First I posted about the importance of Delighting your way to Success and how critical it is to improve upon the customer experience every time you deal with them. I gave some recommendations for implementation in […]

Follow Up to "Delight" Post

More and more you are starting to see super exciting roles for “Community Manager’s” at exciting young tech companies. In most cases I view these roles as the Chief Delightment Officer at a company who engages with, support and befriends the community and makes the product, brand and company real to users. As my prior […]

Weekend Reads

Some great stuff out there this week that I plan to either start reading or finish reading this weekend. Hope you find some of these interesting: Seth Godin wrote a fantastic piece (all his stuff is great) on Scarcity which outlines ways Apple could dealth with the IPhone roll out better to further “Delight” (a […]

AideRSS

I have added a Top Posts widget to my blog courtesy of AideRSS. This allows you the reader to quickly have a look and see which posts have been the most active and are MORE worth reading, because clearly all of them are worth reading…right! Lot’s of valuable products launched recently at AideRSS including one […]