Keep them Engaged Through Leadership

OK, I think this is the last post in this “Delightful” mini-series so a quick recap is in order. First I posted about the importance of Delighting your way to Success and how critical it is to improve upon the customer experience every time you deal with them. I gave some recommendations for implementation in […]

Follow Up to "Delight" Post

More and more you are starting to see super exciting roles for “Community Manager’s” at exciting young tech companies. In most cases I view these roles as the Chief Delightment Officer at a company who engages with, support and befriends the community and makes the product, brand and company real to users. As my prior […]